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PrQnA.com FAQ

PrQnA.com FAQ


1. What is PrQnA? What is it for?


PrQnA is a real Q&A platform for products and services, offered by Drive Headquarters Inc. More specifically:

• Users can ask questions about how to use a product / service.

• Businesses can offer high quality answers to help their potential customers. (Businesses incl. manufacturers, service providers, resellers and professionals)

• Users can find high-quality or authoritative answers by manufacturers and service provider; businesses can help customers while marketing their products/services.

• Businesses can post product FAQs and manuals to help potential customers.



2. What Questions & Answers Can Be Posted on PrQnA?


PrQnA focuses on questions & answers related with how to use a product / service, including any trouble-shooting tips.

• Users should not ask other types of questions, such as questions related with politics, culture, sports, health and entertainment industries, etc.

• Answers should be written for average users, helping them learn how to use a product / service. It should not try to teach users about how to program or create a new product.

• Answers should be based on facts, not opinions.

• Do not answer a question if you are not very familiar with the product. We encourage manufacturers, service providers, vendors and professionals to provide authoritative answers.


3. Can a Questions or Answer Include a Link to My Product Page?


• External links to your company website might be allowed, if they are relevant and can meet our quality standard. Links to other websites are not allowed.


Posted at 8/2/2020 2:09:54 AM 1505 views 0 comments

DriveHQ is one of the largest FTP Hosting service providers. It offers a full-feature FTP Server Hosting solution, allowing users to easily replace in-house FTP servers; moreover, it is seamlessly integrated with DriveHQ Cloud IT service. You can create sub-accounts and sub-groups, manage user roles and folder access permissions, configure default FTP folders, allocate storage space and download bytes, etc.


DriveHQ Cloud FTP Server is compatible with all FTP (SFTP/FTPS) Client software. You can also map it as a Cloud Drive, or use DriveHQ's native FileManager software, both are easier than regular FTP.


Cloud FTP/SFTP Server Hosting FAQ


• What is my FTP (or FTPS/SFTP) Server name, IP address and port number?


For free service users, your FTP server name is ftp.drivehq.com, the IP address is 66.220.9.50. The free service is designed for casual use only and should not be used for business (except for trying DriveHQ’s enterprise features).


Personal (paid) Members can use both ftp.drivehq.com and proftp.drivehq.com (66.220.9.51). However, it has some usage limit and cannot be used for business FTP purposes.


Enterprise Members can also use both FTP sites. They can use DriveHQ FTP service to replace their in-house FTP servers. Custom FTP domain (e.g. ftp.YOURDOMAIN.com) and co-branded FTP domain (e.g. ftp-YOURDOMAIN.firstcloudit.com) can be supported for an additional fee.


For SFTP server hosting, you must be a paid member. The SFTP server name is proftp.drivehq.com (66.220.9.51).

Both DriveHQ’s FTP and SFTP services use the default ports. For FTP and FTPES, it is 21; for FTPS (FTP over TLS Implicit), it is 990; for SFTP, it is 22.



• What FTP Client programs are supported?


DriveHQ FTP Server is standard-compliant. You can use any popular FTP client software, such as FileZilla, CuteFTP, WsFTP, SmartFTP, Fetch, CoreFTP or Cyberduck to connect to our FTP server. Windows Explorer can also be used as an FTP client (Just enter ftp://USERNAME@ftp.drivehq.com and log on). In addition, you can use the command-line based FTP client on Windows, Linux or Mac. Most web browsers also provide some level of FTP support. DriveHQ FileManager and WebDAV Drive Mapping can also be used to access files on the FTP server / DriveHQ cloud.


DriveHQ FTP Server is compatible with all FTP Backup software/scripts, Web Publishing software, FTP-enabled scanners, printers and phone systems. You can even use FTP client apps on iOS/Android to connect to DriveHQ FTP server.


• How to Create FTP Accounts, Manage Access Rights and Set Default FTP Folders?


DriveHQ offers a full-blown FTP server hosting service. You can create sub-users and sub-groups; you can assign different user roles; you can also create folders in your account and share them to different sub-users/sub-groups with various permissions.


You can configure default FTP folders for your sub-users. By default, when a sub-user logs on, the initial folder is the sub-user's My Storage root folder. You can change it to DriveHQShare, Group shared folder, sub-user folder (i.e. a folder shared to a sub-user with the share name being the sub-username). 


Users can also configure the default FTP folder in the Account Options page. Log on to DriveHQ.com website, then go to Account Details page, click Account Options in the left, and click the Account Options tab. 


Free Service and Personal (Paid) Service members can only create one sub-user. If you need more user licenses, you must order an Enterprise or Enterprise Ultimate plan.


• How To Connect to my (DriveHQ) FTP Server


From your FTP client software, enter our FTP server name (or IP address) and your DriveHQ username and password. For the FTP mode, usually you should select Passive Mode as the Active FTP mode is often blocked by firewalls / routers. If you use command-line based FTP client on Windows, please note Windows command-line FTP client does not support Passive FTP. You can download DriveHQ’s command-line FTP client.


FTPS/FTPES/FTP is available to all members; SFTP is only available to paid members. Free users can only connect to ftp.drivehq.com. Paid members can connect to proftp.drivehq.com. If you need to use IP addresses, they are 66.220.9.50 and 66.220.9.51, resp.


Please note free service users can only connect to the FTP server 25 times/day, along with some other restrictions.


• Does DriveHQ support secure FTP? 


DriveHQ supports FTP over SSL/TLS (both FTPES and FTPS), the same SSL security protocol used by major banks. We also support SFTP (SSH FTP) for paid members. The SFTP server is proftp.drivehq.com. 


• Can I use DriveHQ FTP for File Hosting or Anonymous FTP?


FTP is extremely popular in hosting file downloads. In order to prevent service abuse, only paid members can host files for public downloads. To create an FTP download URL, you need to log on to www.DriveHQ.com or DriveHQ FileManager client, then select a folder and publish it. After that, you can use the following URL to download files in the published folder:


ftp://ftp.drivehq.com/USERNAME/PUBLISHNAME/FILENAME


You can also use a static HTTP URL to download the files:

 https://www.drivehq.com/file/df.aspx/publish/USERNAME/PUBLISHNAME/FILENAME


• Does DriveHQ support Command-line FTP and FTP Scripting?


DriveHQ Command FTP is a powerful command-line FTP/SFTP client. It is designed to replace the command-line Windows FTP client. It supports FTP, SFTP and FTPS; works with non-DriveHQ FTP/SFTP servers; supports Passive-mode FTP, advanced FTP scripting, automatic retrying and resuming, etc. For more info, please visit: Command-line FTP Client and FTP Scripting.


• Can I use DriveHQ FTP Service for IP Camera, DVR & Other Similar FTP Software/Device?


DriveHQ's FTP server hosting service is designed for regular business use only.


If you want to record videos or images from your IP camera, webcam or DVR, please use CameraFTP.com Cloud Surveillance and Recording Service. It is optimized for IP cameras and offers great viewer and playback apps. You also never need to worry about the storage space. CameraFTP offers unlimited storage space as long as your cameras are configured based on your subscription plan.

If you want to use DriveHQ FTP service with a custom FTP program, usually there is no other requirement. However, if your custom FTP program has any compatibility issue with DriveHQ’s FTP service, please contact us. Dependent on your plan level, we might be able to trouble shoot it for you.


DriveHQ FTP service shall not be used for keylogging or any other purposes that we deem inappropriate. DriveHQ’s cloud IT system automatically detects such service abuse. Violations will result in your account being disabled immediately. If you have a legitimate reason to use such software, please contact DriveHQ customer support.


Posted at 7/31/2020 1:38:27 AM 1473 views 0 comments

1. What is "time-lapse"?


Time-lapse is a technique where you take pictures at a very low frame rate and play them at a much higher frame rate. This way, the time appears to be moving much faster. Hence it is called time lapse.

Time-lapse is often used for construction projects. You can setup an IP camera to automatically take a picture of a construction site every few minutes or every hour. When the construction project is finished, you can create a short time-lapse video showing the progress of a skyscraper or a bridge being built.

Time-lapse is also very useful in other cases such as:

  • Creating a short video showing the change of seasons;
  • Creating a short video showing the growth of plants;
  • Creating a short video of other (long) events, or point of interest.


2. Does CameraFTP support time-lapse?


Yes. CameraFTP mainly offers cloud recording & surveillance service. Users can fully customize their service parameters (such as image/video recording, resolution, frame rate, retention days). CameraFTP offers 3 types of recording services: Image recording, video recording and time-lapse (image) recording.


3. How does CameraFTP support time-lapse and what is the service price?


It is very similar to regular cloud recording service. First of all, you need an IP camera (usually an outdoor camera) that is connected to the Internet. You can then configure the IP camera to upload images to CameraFTP using FTP or SMTP. For more info about how to configure IP cameras, please visit our supported cameras and camera setup guide page.


For time-lapse service, you need to order a Time-lapse Recording plan with low upload frequency, such as 1 image/15 minutes or 1 image/hour. The image resolution is dependent on your quality requirement and your camera capabilities. For large construction sites, usually you need very high resolution images. It is recommended using the highest resolution that your camera can support. (e.g. 4MP, 6MP or even higher). Lastly, select a retention time that is at least as long as your estimated project time. If your scene is small, you can use a lower resolution, e.g. if you want to create a time-lapse video of a small plant growing, you can set it to 1 MP (1280x800).


Our service pricing info is available online. Please visit www.cameraftp.com, click Pricing, then click Time-lapse Recording Plans. You can click Customize to customize a plan.



4. How can I connect my camera to the Internet (at a construction site)?


If the construction site already has Internet connection, then it will be very easy. You just connect a network cable, or connect to a Wi-Fi router. Many construction sites don't have Internet connection. It is also hard to order a service from regular ISPs. In this case, you can use Mobile data service. There are two options:


- Use a 4G or 5G-capable IP camera and order a mobile data plan from your mobile operator.


If you can find a right camera, this solution could work out very well. In reality, it may not be the best option: There are few choices for such cameras; they are significantly more expensive; dependent on your location and the camera model, they may not be compatible with your mobile service operator. Finally, each camera will need to be added to your mobile service plan, which increases the mobile service cost and requires more setup time.


- Use a mobile 4G LTE/5G broadband router and order a mobile data plan from your mobile operator


You can search online for "mobile 4G/5G broadband router" to find a lot of such devices. Make sure to buy one that is compatible with your mobile service. Most mobile 4G/5G broadband routers support both wired and wireless Internet connection. You can connect multiple IP cameras to the same router. This way, you have more camera options. If you need multiple cameras, you can save cost on both cameras and mobile data service.


5. Does 4G/5G connection offer enough bandwidth? How much data will it need and what is the cost?


Time-lapse service usually does not require a lot of bandwidth. But the Internet connection must be reliable. For 1 camera uploading one 3MP image every 15 minutes, the average upload bandwidth requirement is only about 20Kbps. It can easily support quite a few such cameras with only one mobile broadband router. In fact, if 4G LTE/5G is not available, 3G service is also fast enough to support 1 or 2 such cameras, assuming the signal is strong enough.


The mobile data service price is dependent on your mobile operator and your data plan. With the above parameters, each camera is estimated to upload 2 to 6 GB of data/month.


6. Can I share/publish the time-lapse video before/after the (construction) project is completed?


Yes. CameraFTP's time-lapse service is a (special) Cloud Recording/Surveillance service. To share / publish a camera, you just need to log on to www.CameraFTP.com, go to My Cameras page, then click the Share or Publish icon below the camera thumbnail. Your users can view the live camera (with some delay) and play back the recorded footage.


If you publish a camera, not only can it be added to CameraFTP's Published Camera Gallery, you can also embed it in your own website / webpage. For more detailed info about publishing, please visit the Publish Support Page.


After the (construction) project is finished, the recorded images could be deleted based on the retention time. If you don't want to lose the images, you can download them using any FTP client software such as FileZilla, or you can back them up to DriveHQ.com cloud storage.


7. What are the differences between time-lapse service and regular cloud surveillance service?


Cloud recording and time-lapse services are very similar in camera setup steps and the CameraFTP Viewer apps. However, there are some major differences in the usage scenarios:

  • Time-lapse service is not a security & monitoring service. Because the upload frequency is very low, it will miss a lot of motions/events. (It can still be used for "keeping an eye on something").
  • Because of low upload frequency, time-lapse service usually can only record images, not videos. (CameraFTP Viewer apps can play the recorded images like video).
  • Cloud recording (and home/business security) service usually has a much shorter retention time. Due to the high upload frequency, it will use a lot more storage space for the same amount of time.
  • Time-lapse is almost always used for outdoor scenes.


8. How to generate a time-lapse video from the recorded time-lapse images?


CameraFTP.com offers limited time-lapse video creation feature. You can use our viewer app to play the time-lapse images without generating a video file; you can publish your time lapse video online and embed it into your own web page.


If you need to create a time-lapse video, there are two options:


(1) If you want to create a small time-lapse video file, you can use our web-based feature:

Log on to www.cameraftp.com, go to My Cameras page, click the time-lapse icon below your camera thumbnail. It will go to the "Generate time-lapse video of the camera" page:

Specify the parameters and click Generate to generate a time-lapse video.


(2) If you need to generate a large / high quality time-lapse video file:

Creating a large time-lapse video is very resource intensive, esp. if you have thousands of large images. It is not suitable to be done from our server. Instead, it can be better done from your local computer. You can use any FTP client software such as FileZilla to download the images to a local folder. Then you can use any video creation (or time-lapse video creation) software to create a video from the selected images. Both Windows and Mac have built-in software to create videos. You can also use other commercial time-lapse creation software. 


You can use the default Windows Photo app on Windows 10:

Launch Windows Photo from the Start Menu, click "New Video", then add your images to the library, select images into the story board. You can specify a duration. If the duration is 1 second, then the video will be 1 fps. If you type in 0.1, it will be 10 fps. Please see the screenshot below:


With thousands of large images, the process could take a very long time. Please make sure your computer is fast enough (with fast CPU, HDD/SSD and enough RAM).


Posted at 7/28/2020 6:19:27 PM 1409 views 0 comments

Avast Antivirus 2020 may block DriveHQ WebDAV Drive Mapping Tool. Most antivirus software does not block DriveHQ apps, e.g. (Microsoft's) Windows Defender, Norton and McAfee, etc. Avast usually does not block DriveHQ apps; but it happened a few times.

If you experience a similar problem as described in the question, please check if you have Avast (or other antivirus software) installed on your computer. To solve the problem:


(a) If your computer OS is Windows 10, you don't need 3rd party antivirus software. Windows 10 already includes Windows Defender antivirus software and Windows Firewall. You can simply uninstall Avast or disable it.


(b) If you need to keep Avast, you can add DriveHQ WebDAV Drive Mapping Tool to Avast's "Allowed Apps" list. To do so, please follow the following steps:


(1) Launch Avast GUI and open the main menu. Click Settings:


(2) In the Settings window, click "Blocked & Allowed Apps".


(3) If you see any DriveHQ programs in the list of blocked apps, please remove them. Then click "+ ALLOW APP".


(4) In the "Add allowed app" windows, click "SELECT APP PATH".



(5) Navigate to the path as shown below. ( C:\Program Files(x86)\DriveHQ\WebDAV Drive Mapping\ ), then select both MapDrive.exe (the GUI app) and WebDAVProxyCoreSvc.exe (the local WebDAV cache service process).



Once the two EXEs are added to the list of allowed apps, Avast Antivirus will no longer block DriveHQ WebDAV Drive Mapping.


Posted at 7/28/2020 1:56:57 AM 1422 views 0 comments

To create a static file URL (or publish a file) on DriveHQ.com, you must be a Paid Member or a True Member. A True Member on DriveHQ.com is a free service member who registered an account with a reputable company/organization email address.


If you have a Paid Account or a True Account, then you have a few ways to create static links.


Method 1: Publish a Folder using web browser.


Log on to www.drivehq.com, go to My Storage, right click on a folder that you want to publish, then click Publish. Please see the screenshot below:


It will display the following dialog:

You must agree to the Membership/Publishing Agreement (check the checkbox), then click Ok, it will display the following message:


You can use the Publish Link to statically link to the published folder.


Posted at 7/21/2020 10:37:07 PM 1917 views 0 comments

ba.drivehq.com

Posted at 7/20/2020 11:45:54 PM 1796 views 0 comments

It is a Windows system bug that affects a small number of computers. We are not sure how this happens. But on some computers, the WebClient service's logon account is set to "Local System Account". It should be "Local Service". Please see the screenshot below:



If the logon account is Local System, try to start the service, you will see the following error message:

"The WebClient service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs."



The WebClient service is required for WebDAV drive mapping. If the service cannot be started, you cannot use DriveHQ WebDAV Drive Mapping Tool.


To solve the problem, you just need to change the WebClient service's logon account to "Local Service". In the following dialog, you can type in Local Service, and clear the Password and Confirm Password. (use blank password), then click Ok.



You can then start the WebClient service. If you use DriveHQ WebDAV Drive Mapping Tool, please set the service Startup Type to "Automatic".





Posted at 5/23/2020 1:40:51 AM 1788 views 0 comments

The default FTP folder is initially set to the My Storage root folder ("\") for all users.


(1) If you have an Enterprise (Group) Account, you can set a default folder in the Group Options page. 

Please note each sub-user has his/her own My Storage. A user cannot see other users' My Storage folders. A group owner can create folders in his own account, share them with different sub-users and set different permissions. When a sub-user logs on, he/she can access the shared folder from the special share location:

\DriveHQShare\GROUP_OWNER\SHARE_NAME

Sub-users cannot see folders not shared to them.


To set a different default folder for all sub-users, you can log on as the group owner, then go to the Group Admin page. Click Group Options. Please see the screenshot below:


You can set the default folder to:

\DriveHQShare

\DriveHQShare\GROUPOWNER_USERNAME\GroupWrite

\DriveHQShare\GROUPOWNER_USERNAME\SUB_USERNAME


If you select "Subuser Folder in DriveHQShare", it will automatically create a shared folder in the group owner account for each sub-user. These folders are also automatically shared with the corresponding sub-users. The default FTP folder is set to:

\DriveHQShare\GROUPOWNER_USERNAME\SUB_USERNAME


(2) You can also set a default folder for each sub-user individually.


Log on to the sub-user account. (As a group owner/admin, you can use the group admin feature to log on as a sub-user.) Then go to Account Options page, click the Account Option tab, you can enter a default folder path as shown in the screenshot below:



With this method, you can set the default folder to any folder in My Storage or DriveHQShare (i.e. folders shared with you by other users).


------------------


The FTP default folder is also the default folder when you log on to DriveHQ.com website or DriveHQ FileManager client software.


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